About SBC Dynamics ERP
SBC Dynamics is an independent Dynamics NAV development and consulting company based in Los Angeles. We work with both Value Added Resellers (VARs) as well as end-user customers on consulting and software development projects. We have also developed a number of prepackaged solutions based on experience working on large Dynamics NAV implementation projects.
Why Clients Choose SBC Dynamics ERP
Our technical expertise in SBC Dynamics ERP is second-to-none, our client focus is the real key to our success. The solutions we offer are complex and transform our client’s businesses by putting up-to-the-minute technology in place of old, slow or unfit applications. Necessarily, this change carries a level of upheaval and it is managing this which is the foundation of our success and has built so many lasting relationships with our customers.
It’s no easy thing to walk a customer through a business transformation project. There’s a great deal of time and learning involved in just getting to the point where you’ve chosen your technology and implementation partner, but that is just the start. From there, you need a confident, practiced supplier to make sure the project runs smoothly, with both parties doing what they must to keep things moving towards a successful go-live. Over the years we have evolved our approach to include:
Business Analysis and Scoping
Many customers use this phase to review their business practices. It may well be that things are being done because that is all the current applications allow, so taking the opportunity to improve processes and workflows as they are enshrined in the new business solution makes a great deal of sense. We’ll help by offering experience from our recent implementations in your sector. We then provide a project scope for signoff.
Stakeholder and Key User Familiarisation
We find that showing staff a basic system is a great way to prepare them for reviewing customisations later in the project. This investment of time helps everyone understand how they can contribute to the solution and make the areas they will use truly fit for their purpose.
Review and Scope Signoff
The scope of the project and its deliverables are agreed and signed off. This is not set in stone: we’re more than happy to include good ideas or functionality changes later! But at this stage we are able to lock down costs and timelines so our clients and staff know when work will be done and, more importantly, when the new system will go live.
Customisation, Configuration and Integration
Being a technology company, it’s all too easy to disappear for months and then return to show the results of our hard work. That’s not an approach that works for our customers, so we have regular review meetings (usually online and unobtrusive) to show the relevant groups of stakeholders and users how their functionality is developing. This not only keeps people interested and engaged, it gives opportunities for clarification and review.
User Acceptance Testing (UAT)
UAT is the last chance to give the new system a thorough review before the go-live process begins. We provide user-relevant scenarios to be worked through and provide support to make sure this all-important project component is completed.
End User Training
Carefully scheduled by job roles, users are taught how to use the new system and where to find help and support after go-live.
Data Migration (DM)
DM will have been worked on from the start of the project in readiness for a test load for system testing and user training – it’s always easier to understand a system if the data is recognisably to do with your business and its customers.
This is not the end of our project, but it’s the beginning for the new system and its users. ERP Retail will now provide support and on-going evolution and upgrades in what tends to be a long and fruitful relationship!